Support Clerk

PRIMARY ROLE

To provide temporary operational support during the rollout of the Cloudsell Facial Recognition Access and Guest Invite App across both Club properties. The incumbents will assist members with registration,onboarding and basic troubleshooting, ensure member photographs and profile information are correctly captured, and provide visible on-site support during the initial implementation period. During quieter periods, the team will assist the Marketing/Membership Department with CIMSO member database clean-up, WhatsApp database administration, data capture and related administrative projects.

KEY RESPONSIBLITY

• Assist members in person with registration and onboarding onto the Cloudsell Facial Recognition Access and Guest Invite App.
• Explain the basic functionality of the App and guide members through the registration and guest-invite process.
• Check that member photographs and required information are correctly captured and suitable for facial-recognition access.
• Provide first-line assistance for basic member queries and escalate technical or system-related problems to the appropriate management/support team.
• Be positioned at designated member contact points at Woodmead and Auckland Park during agreed shifts to provide visible rollout support.

QUALIFICATION

• Matric or equivalent preferred.

PERSONAL ATTRIBUTES & SKILLS

• Computer literate and comfortable working with databases and basic administrative systems.
• Confident using smartphones and mobile applications.
• Strong verbal communication skills and comfortable assisting members face-to-face.
• Friendly, patient and service-orientated.
• Good attention to detail and accuracy when capturing member information.
• Able to follow processes and escalate problems appropriately.
• Reliable and comfortable working independently at designated member support points.
• Must be available to work weekends and public holidays where required. Shift-based position, five days per week, Monday to Sunday.

PROPERTY

Woodmead / Auckland Park

Pay: R1,00 - R5,00 per year

Work Location: In person