Support Consultant

Our client is a global software manufacturer company, delivering Enterprise Resource Planning ERP, Finance, Business Intelligence BI, Supply Chain, Retail, Manufacturing, Warehousing and Distribution software solutions. Their unique combination of best-of-breed software and professional consulting services results in scalable solutions that deliver real business value. Their products and services are well known with many Global and Australian reference sites. Their products and services are marketed directly to enterprise and corporate accounts including manufacturing and distribution.

The Company has R&D teams in Australia and Europe and they have adapted their product functionality based on customer feedback and needs. Their product covers a very broad range of functionality which they are continuously improving, fine-tuning and perfecting. They customise functionality based on customer needs supported by their technical services staff and online knowledge base. Their focus is to have satisfied customers wanting to and using their products and services.

They are looking to recruit a Support Consultant in their QLD branch with a background of providing software support and consulting services to customers. Support Consultants provide first and second level support services to clients primarily by email and telephone, but also at the customer site.  You need to be methodical and analytical with good diagnostic and problem resolution skills and the ability to show initiative. Their product has the full range of ERP modules like Finance, Payroll, Mining, Service Management, Supply Chain, Distribution or Manufacturing, CRM, and Business Intelligence BI software. For this role they want someone with strong Finance module experience

The ideal candidate will have supported an ERP product and have finance module experience.  You may have worked for a software vendor supporting finance modules or alternatively worked client side supporting those modules. You may have worked with products like Oracle, SAP, MYOB, Sage, Xero, Pronto, Epicor, Infor, Net Suite, IFS etc. You will have excellent customer service and communication skills – both written and verbal.

The package for this role will include an attractive base salary plus super in a substantial and attractive employer.

Please apply online to Tony Hough