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MS Eagateway Services
Support Consultant
3 years ago
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Important information
Contract type:
Permanent
Location:
Hyderabad, Telangana, India
Work mode:
Onsite
Published on:
14 October 2026
What they need
- Customer Assistance: Providing timely and helpful support to customers who reach out with inquiries, problems, or requests for assistance
- Issue Resolution: Diagnosing and troubleshooting technical issues, product malfunctions, or service disruptions, and offering solutions or workarounds
- Technical Expertise: Demonstrating a deep understanding of the products, services, or systems being supported, and staying updated on changes and updates
- Communication: Communicating with customers via various channels, such as phone, email, live chat, or in-person, in a professional and courteous manner
- Documentation: Recording customer interactions, including the nature of the issue and the steps taken to resolve it
- Product Knowledge: Maintaining a strong knowledge of the company's products, services, or systems to provide accurate and effective support
- Training and Education: Assisting customers in understanding and effectively using the products or services by providing guidance and training
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