Support Consultant - Infor EPM

JOB DESCRIPTION – EPM SUPPORT CONSULTANT

Infor EPM Support Consultant

Location: India (Remote / Hybrid)

Reports To: Global Support Manager

Position Summary

The Infor EPM Support Consultant is responsible for supporting, configuring, enhancing, and optimizing Infor Enterprise Performance Management (EPM) solutions.

This role focuses on budgeting, forecasting, planning, consolidation, reporting, analytics, and decision-support applications used by finance leadership and operational management teams.

The consultant will serve as a trusted advisor to clients, helping them maximize the value of their EPM investment while ensuring application stability and performance.

Key Responsibilities

Application Support

• Provide Level 1 and Level 2 support for Infor EPM environments.
• Troubleshoot application issues and performance concerns.
• Support end users with reporting, planning, forecasting, and consolidation processes.
• Monitor application health and proactively identify risks.
• Resolve defects and manage enhancement requests.

EPM Configuration

Configure and maintain:

• Models and cubes
• Dimensions and hierarchies
• Business rules
• Security roles
• Workflow processes
• Dashboards
• Reports
• Financial templates
• Planning applications

Reporting and Analytics

Support and develop:

• Financial reports
• Management dashboards
• KPI scorecards
• Budget reports
• Forecast models
• Executive reporting packages

Financial Planning Support

Assist clients with:

• Annual budgeting
• Rolling forecasts
• Financial consolidation
• Variance analysis
• Scenario modeling

Project Delivery

• Participate in implementation projects.
• Support solution design and testing.
• Prepare technical and functional documentation.

Client Engagement

• Recommend process improvements and best practices.
• Build strong customer relationships.
• Identify opportunities for optimization and additional consulting services.

Required Qualifications

Education

Bachelor's Degree in:

• Finance
• Accounting
• Information Systems
• Business Analytics
• Computer Science

Experience

• 2+ years supporting EPM, CPM, BI, FP&A, or budgeting solutions.
• Knowledge of budgeting and forecasting processes.
• Experience supporting enterprise reporting systems.
• Strong analytical and problem-solving skills.

Preferred Qualifications

Infor Experience

• Infor EPM
• Infor BI
• Application Studio
• Office Plus
• Financial Consolidation
• Infor OS

Technical Skills

• SQL
• OLAP Concepts
• Relational Databases
• Data Warehousing
• ETL Processes
• Power BI
• Advanced Excel

Finance Experience

• FP&A
• Budgeting and Forecasting
• Financial Consolidation
• Corporate Reporting
• Hospitality Finance
• Multi-entity Reporting

Core Competencies

Technical

• Financial modeling
• Reporting and analytics
• Problem resolution
• System configuration
• Data validation

Professional

• Client relationship management
• Communication skills
• Presentation skills
• Time management
• Documentation

Personal

• Self-starter
• Team player
• Detail-oriented
• Continuous learner
• Customer-focused

Success Measures

• Customer satisfaction
• Resolution of support requests
• Budget and forecast cycle success
• Application performance and stability
• Report accuracy
• Documentation quality
• Project contribution