Support Consultant - Infor SunSystems Cloud

JOB DESCRIPTION – SunSystems SUPPORT CONSULTANT

Infor SunSystems Support Consultant

Location

India (Remote / Hybrid)

Reports To

Support Manager or Delivery Manager

Position Summary

The Infor SunSystems Support Consultant is responsible for providing implementation assistance, system configuration, application support, troubleshooting, and consulting services for clients utilizing Infor SunSystems.

The consultant will work directly with finance teams, accounting departments, shared service centers, and hospitality organizations to support mission-critical financial operations while delivering exceptional customer service.

Key Responsibilities

Application Support

• Provide Level 1, and Level 2 support for Infor SunSystems environments.
• Troubleshoot and resolve application issues, processing errors, and user inquiries.
• Monitor support queues and meet established service level agreements.
• Perform root cause analysis and recommend corrective actions.
• Support month-end, quarter-end, and year-end financial close activities.

System Configuration

Configure and maintain:

• Business Units
• Ledgers
• Analysis Dimensions
• Security Profiles
• User Access Rights
• Data Entry Configurations
• Financial Reporting Structures
• Ledger Import Processes
• Workflow Processes

Financial Operations Support

Assist clients with:

• General Ledger processing
• Accounts Payable integration
• Accounts Receivable integration
• Multi-currency transactions
• Financial consolidations
• Intercompany accounting
• Financial reporting requirements

Project Participation

• Assist with software implementations and upgrades.
• Participate in system testing and validation.
• Support data conversion activities.
• Deliver end-user training.
• Create and maintain system documentation.

Client Relationship Management

• Build trusted relationships with client finance teams.
• Provide proactive recommendations for system optimization.
• Deliver high-quality support and consulting services.
• Identify opportunities for additional services and enhancements.

Required Qualifications

Education

Bachelor's Degree in:

• Accounting
• Finance
• Information Systems
• Business Administration
• Computer Science

Experience

• 2+ years supporting ERP or financial systems.
• Understanding of accounting fundamentals.
• Experience troubleshooting enterprise applications.
• Experience in client-facing support environments.

Preferred Qualifications

Infor Experience

• Infor SunSystems
• Infor Query & Analysis
• Infor OS
• SunSystems Cloud

Technical Skills

• SQL
• Microsoft Excel
• Data Import and Export Processes
• Reporting Tools
• System Integrations

Industry Experience

• Hospitality
• Hotels and Resorts
• Property Management
• Shared Services
• Multi-entity Finance Operations

Success Measures

• Ticket resolution performance
• Customer satisfaction ratings
• System uptime and reliability
• Accuracy of configurations
• Successful project participation
• Quality of documentation