Support Consultant - Measurement (Hybrid Work Model)

Job Summary

QRR-4661 - Support Consultant - Measurement (Hybrid Work Model)

Locations: Pune; Bangalore

Model of Work: Hybrid

Responsibilities

• Responsible for managing a backlog of customer issues, including the tickets life cycle, which includes issue triage, documenting software defects, testing, offering resolution guidance and ensuring a positive customer experience by delivering on SLA timelines.
• Collaborate effectively with global cross-functional teams, including products, engineering, etc. to resolve customer issues.
• Responsible for taking resolved customer issues and curating them into a knowledge base system
• Ability to set achievable goals and deadlines and maintain a commitment to achieving goals in the face of obstacles and frustrations
• Responsible for providing both periodic after-hours support for critical issues and participating in a formal on-call rotation
• And other duties as assigned.

Core Competencies

• Strong problem-solving skills and an ability to critically analyze complex issues and situations to resolve them promptly and professionally.
• Ability to deliver excellent customer service by taking initiative, demonstrating effective written and verbal communication, and having a strong sense of urgency in achieving positive outcomes.
• Ability to work effectively with internal and external stakeholders to resolve problems. Skilled in active listening, empathy, and conflict resolution, fostering a collaborative and positive work environment.
• Enthusiastic commitment to supporting team members, continuous learning, personal and professional growth

What to Bring

• Candidates must possess a bachelors degree or above. Preferred candidates usually have degrees in areas like Accounting, Computer Science, Engineering, or similar fields.
• A minimum of 1 year of experience in providing software solution support is required for this position
• Excellent written and verbal communication skills in English
• Candidates must possess a foundational understanding of SQL or demonstrate the ability to rapidly attain proficiency. The ideal candidate will demonstrate the ability to analyze data in SQL and read C++ or C# code to grasp the logic behind processes for effective troubleshooting.
• Familiarity with IT Service Management tools such as Salesforce, ServiceNOW, JIRA, and ADO to effectively manage Customer Service Management engagements.
• Proficiency in Microsoft Office Suite
• Fluent in English, both written and verbal

Additional Details

• Visa Sponsorship: Employment eligibility to work with Quorum Software in India is required as the company will not pursue visa sponsorship for this position.

Quorum Diversity Statement

At Quorum, we are committed to fostering, cultivating, and preserving a culture of belonging. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equity and equality and believe deeply in diversity of race, gender, sexual orientation, age, religion, ethnicity, national origin, ability, neurodiversity and all the other characteristics that make us unique.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.