Multiple Sclerosis Society of Queensland

Lead a capable Support Coordination team and give them the clarity, support and direction they need to do their best work.
We’re seeking an experienced Support Coordination Leader with strong industry knowledge and practical experience in Support Coordination. You’ll lead a team supporting people living with MS and other neurological conditions, bringing clear direction to daily operations while maintaining a strong focus on participant choice, safeguarding and service quality.
You’ll oversee caseloads, KPIs and workflows, helping the team manage competing priorities and respond confidently to complex participant circumstances. You’ll also coach and develop staff, manage performance, and set clear expectations around quality, accountability and compliance.
As the service continues to evolve, your change management experience will be important. You’ll help the team understand and adapt to new processes, systems and NDIS requirements, while contributing to workforce planning, recruitment, budgeting, service improvements and NDIS readiness activities.
Reporting to the Support Coordination Manager, you’ll work closely with senior leaders and external stakeholders to identify issues, improve how the team operates and ensure services remain responsive to participants’ needs.
Based at our contemporary Neuro Wellness Hub on Park Road in Milton, this full-time role offers a structured hybrid arrangement: two days at the Milton Hub, two days working from home and one day at another MS Queensland location of your choice in South East Queensland each week.
This role will suit a calm and capable leader who understands Support Coordination, communicates clearly and is prepared to have constructive conversations when needed. You’ll have the opportunity to build team capability, guide the service through change and strengthen the experience of the people we support.
Are these your qualities?
<ul>
<li>Demonstrated knowledge and experience in Support Coordination, supported by qualifications in disability or a related field, or equivalent human-services experience.</li>
<li>A strong understanding of neurological conditions, the NDIS and relevant legislation.</li>
<li>At least five years’ experience delivering or coordinating community-based support services within a person-centred framework.</li>
<li>A relationship-builder who confidently partners with customers, families and a broad range of community services to establish strong, effective support networks.</li>
<li>A skilled communicator and problem-solver with strengths in needs assessment, facilitation, negotiation and collaborative decision-making.</li>
<li>An organised self-starter with strong planning and time management skills, experience supporting teams through change, and the ability to work independently while maintaining service quality.</li>
<li>A capable team leader who can coach and develop others, set clear expectations, and manage performance and behavioural matters fairly and constructively.</li>
<li>A tech-confident professional proficient in Microsoft Office and client management systems who meets all compliance requirements.</li>
</ul>
Compliance Requirements
To join MS Queensland, you will need to complete relevant compliance checks, including:
<ul>
<li>NDIS Worker Screening</li>
<li>Blue Card</li>
<li>National Police Clearance</li>
<li>NDIS Worker Orientation Module training</li>
</ul>
MS Queensland covers the cost and renewal of Blue Card and NDIS Worker Screening Card requirements where applicable.
Benefits, flexibility &amp; support
<ul>
<li>Salary packaging benefits with up to $18,500 in tax-free not-for-profit packaging available through Eziway.</li>
<li>Hybrid and flexible working options to support your lifestyle and wellbeing: with three days from Milton/ MSQ location and two days from home.</li>
<li>Extra annual leave day as part of Employee Appreciation Day to take off when you like: It's a day for you on us!</li>
<li>Professional development opportunities, including access to free learning and training such as Mental Health First Aid.</li>
<li>A collaborative team that values shared learning, connection and teamwork.</li>
<li>A contemporary Milton location close to transport, parking, cafes, restaurants and shops on Park Road.</li>
<li>End-of-trip facilities, outdoor spaces and workplace amenities including a coffee machine.</li>
<li>Portable long service leave through QLeave as part of the community services sector.</li>
<li>Family-friendly leave support, including paid maternity and partner leave.</li>
<li>Financial wellbeing initiatives, including early access to earned wages and savings support.</li>
<li>A values-led culture where your contribution is recognised and connected to real community impact.</li>
</ul>
About MS Queensland
MS Queensland is a purpose-driven, not-for-profit charity supporting people living with multiple sclerosis (MS) and neurological conditions. For more than 65 years, we have been a trusted voice and support provider for Queenslanders living with MS. Today, our work extends more broadly across neurological conditions, helping people access connection, wellness, information, services and support that improve quality of life.
Our purpose is deeply human: to ensure every Queenslander living with a neurological condition can connect to a better life.
Interested?
If you’re ready to make things happen and believe that neuro matters, we’d love to hear from you.
We look forward to your application online before Thursday 22nd October at 11:59pm AEST
For general enquiries or to request a copy of the full Position Description, please contact <a href="mailto:recruitment@msqld.org.au" rel="nofollow noopener" target="_blank">recruitment@msqld.org.au</a>. Please note this email address is for enquiries only.
Applications will be reviewed as they are received.
Our commitment to inclusion
At MS Queensland, we warmly welcome candidates from culturally and linguistically diverse backgrounds, people with disability, LGBTIQA+ communities, and Aboriginal and Torres Strait Islander peoples.
Respectfully, no agencies please.

Support Coordination Leader

Support Coordination Leader

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