Support Coordinator

Support Coordinator

Help people build a life they genuinely want to live

ABOUT US

Some organisations measure success by billable hours. We measure it by whether the people we support are living better lives because we walked alongside them.

Support Coordination is about far more than implementing an NDIS plan. It's about helping people understand their options, make informed decisions, build the right support network and move towards the life they want to live.

We're building a team of experienced Support Coordinators supporting participants across the Sunshine Coast and Moreton Bay regions, with growth plans into Aged Care and DVA. If you're looking for a role where relationships matter, quality is valued, and you'll have the freedom to do the job properly, we'd love to hear from you.

THE ROLE

This is more than a coordination role. It's an opportunity to become a trusted partner in someone's life. Working with your own caseload, you'll support participants to understand and implement their NDIS plans, navigate the disability sector, connect with the right supports and build the confidence to achieve their goals. No two days are the same, and that's exactly how we like it.

WHAT YOU'LL DO

• Support participants to understand and implement their NDIS plans.
• Help participants navigate the disability sector and connect with the right supports.
• Build participants' confidence and capacity to achieve their goals.
• Work closely with families, providers and community services to ensure the right support at the right time.
• Build genuine, trust-based relationships, not transactional ones.

WHY THIS ROLE IS DIFFERENT

This role starts with a simple belief: exceptional Support Coordination changes lives.

As an established, registered NDIS provider, we've had the privilege of working alongside some truly outstanding Support Coordinators. We've seen the confidence they build, the barriers they remove and the opportunities they create for the people they support. That's the standard we're building our team around.

We've also learnt something important. While billable hours are part of every sustainable business, they should never become the purpose of the role. The best Support Coordinators aren't remembered because they achieved a utilisation target. They're remembered because they answered the phone, followed through on their commitments, communicated openly and earned the trust of the people they supported.

Relationships matter | Being responsive matters | Professional judgement matters

Doing what you said you would do matters | Most of all, participant outcomes matter

We're not looking for people who can coordinate supports. We're looking for people who want to change lives through exceptional Support Coordination. If that resonates with you, there's a good chance you'll feel at home here.

WHAT YOU'LL BRING

• Experience in Support Coordination or a similar case management role, with a solid understanding of the NDIS.
• A genuine enjoyment of building relationships, solving problems and advocating for people when it matters.
• Strong communication skills and ownership of your work.
• A commitment to a consistently high standard of service, built on trust rather than transactions.

THE PERKS

We believe that when you invest in good people, they do their best work. You'll be supported by an experienced leadership team, given the autonomy to make decisions, and encouraged to keep developing professionally as our Support Coordination team grows. We offer:

• Competitive salary based on experience.
• Flexible working arrangements across the community, home and office.
• Company laptop and mobile phone.
• Ongoing professional development and mentoring.
• Career progression within a growing organisation.
• A collaborative team that genuinely enjoys working together.

ESSENTIAL REQUIREMENTS

To be successful in this role, you'll have:

• Experience as an NDIS Support Coordinator or a similar case management role
• A relevant qualification in Community Services, Disability, Social Work, Human Services or a related discipline
• Current NDIS Worker Screening Check
• Current Blue Card
• Current First Aid and CPR Certificate
• Current Australian Driver Licence and access to a reliable vehicle
• The right to work in Australia

Aged Care and DVA sector experience will be highly regarded as well.

HOW TO APPLY

If you're looking for more than just another Support Coordination role, we'd love to hear from you. Apply now.

All applications will be treated with the strictest confidence. Shortlisted applicants will receive further information about the organisation during the recruitment process.