Support Coordinator

Support Coordinator

Looking for meaningful work that fits around school drop-off and pick-up?
Join a caring, values-led team at EPIC in Karratha, where you'll make a real difference in people’s lives – and still be there for your family.

We’re seeking a Support Coordinator & Recovery Coach who is compassionate, community-minded, and ready to grow. This role offers school-hour flexibility and full training for those who may be new to the sector.

The Role
An exciting opportunity has become available for a Support Coordinator – Level 2 to join the EPIC team. This role plays a key part in enabling NDIS participants to understand and implement their plan, build their capacity, and strengthen informal support networks.

You’ll be coordinating a caseload of participants, connecting them with services, and ensuring ongoing quality support—all while providing high-level administrative support to the wider Support Coordination team. This is a rewarding role where your impact will be felt every day. Qualifications in Mental Health or Community Services are highly regarded, and may support reduced onboarding time in line with updated NDIS expectations.

Key Responsibilities

• Help participants understand their NDIS plans and build capacity to manage their supports.
• Connect participants with relevant supports aligned to their goals and outcomes.
• Monitor and coordinate services to ensure high quality support is provided.
• Provide high-level administrative and operational support to the Support Coordination team.
• Liaise with stakeholders and service providers to establish effective support networks.
• Maintain accurate documentation and CRM records in line with NDIS requirements.
• Support the team through research, community engagement, and continuous improvement.

You!
You’re a confident and compassionate Support Coordinator (or someone with transferable skills) who thrives in a people-first environment. You’re a great communicator, a problem solver, and love helping others succeed.

To be successful in this role, you’ll bring:

• A Certificate IV in Mental Health, or a related qualification such as Community Services (desirable).
• Experience in Support Coordination or strong knowledge of the NDIS.
• A collaborative and empathetic approach to client support.
• Excellent time management and organisational skills.
• Strong interpersonal and communication skills, both written and verbal.
• Proficiency with CRM systems and Microsoft Office.
• Current NDIS Worker Screening, Working with Children Check, and Driver’s Licence.

The Benefits!
For the right candidate, we offer:

• Salary sacrificing up to $15,900 per year.
• Additional leave after 12 months of service.
• Access to discounted gym memberships and wellness initiatives.
• Ongoing training and development opportunities.

Candidates located in the Pilbara will be highly regarded. If you’re based elsewhere and passionate about the role, relocation support may be considered. Applicants are encouraged to research accommodation options before applying.

How to Apply?
Please send your CV and a cover letter to [email protected].
Make sure to reference the location requirement in your application.

Shortlisting and interviews will be conducted as applications are received. For a copy of the position description or for further questions, contact [email protected].

EPIC is an Equal Employment Opportunity provider. We value diversity, inclusion, and creating a safe and respectful workplace for all. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.