Support Coordinator

Support Coordinator Baldwin Care Collective

Flexible | Hybrid

Baldwin Care Collective is growing, and we’re looking for values‑driven Support Coordinators who want flexibility, autonomy, and the ability to build meaningful participant relationships without the pressure of inflated caseload KPIs.

This role is perfect for coordinators who prefer to manage their own workflow, and be rewarded directly for the impact they create.

About Us

Baldwin Care Collective is a community‑focused NDIS provider known for warm communication, practical support, and strong participant advocacy. We prioritise quality, transparency, and genuine connection. Our team is collaborative, supportive, and committed to doing things the right way.

The Role

We are seeking experienced Support Coordinators to join us in a PPT (30+hrs) capacity.

You will:

• Provide high‑quality Support Coordination to NDIS participants
• Build strong, trust‑based relationships
• Assist participants to understand and implement their plans
• Coordinate services, troubleshoot barriers, and advocate effectively
• Maintain accurate, timely case notes in our CRM

This role is flexible.

We provide:

• CRM access (Astalty)
• Dedicated Email Address
• Marketing support
• Operational guidance
• A values‑driven team environment

Who This Suits

• Experienced Coordinators wanting flexibility and autonomy
• People who prefer a hybrid role
• Those who enjoy managing their own caseload
• Individuals who value warm, community‑focused practice

Requirements

• Experience in NDIS Support Coordination (Level 2 or Specialist)
• Strong understanding of NDIS legislation, processes, and compliance
• Excellent communication and organisational skills
• Police and WWCC (or willingness to obtain)
• NDIS Workers Screen (we will transfer it to us, if you're successful)
• Ability to work independently and remotely if required
• Commitment to ethical, participant‑centred practice

What You’ll Love About Working With Us

• A supportive executive team
• Clear, reliable communication
• A recognisable, values‑driven brand
• No micromanagement
• Freedom to build your own caseload
• Warm, practical, community‑focused culture

How to Apply

If you’re ready to join a team that values people, quality, and genuine care, we’d love to hear from you.

Please send:

• A brief introduction
• Your experience
• Your availability

to [email protected]

Application Question(s):

• Do you have an existing caseload?
• Areas of Interest within NDIS?
• Do you have a dedicated home/office space to work?
• Please explain your referral pathways?

Work Location: Hybrid remote in Wallsend NSW 2287

Pay: $40.00 – $50.00 per hour

Expected hours: 25.0 – 30.0 per week

Work Location: In person