Support Coordinator

Posted: 21/10/2026

Closing Date: 04/11/2026

Job Type: Contract

Location: Parramatta

Job Category: Community & Capacity (Community Engagement & Support Coordination)

Job Description

Location - Parramatta

Pay: $40.49 to 43.42 p/hour + salary packaging + 12 % super

About the role:
The Support Coordinator is responsible for proactively assisting Deaf, Deafblind, and hard-of-hearing clients in utilising and managing their NDIS plans. This includes supporting clients in achieving their long-term goals and fostering independence through capacity-building activities.

Main responsibilities of the role include:
Facilitate the development of community connections for Deaf and hard-of-hearing individuals and their families.

Collaborate with clients to review and manage their NDIS plans, ensuring timely service delivery and effective use of available supports.

Assist clients in understanding their goals and identifying actionable steps for achievement, including translation between English and Auslan where required.

Research, coordinate, and manage a range of supports tailored to clients’ needs across multiple providers and platforms.

Provide services face-to-face or virtually through various online platforms, ensuring timely and efficient delivery. Travel to various locations may be required as directed by management.

Maintain and nurture relationships with other service providers to promote coordinated and seamless service delivery for clients.

About you:
In your application, let us know if you have these key skills and experience:

Demonstrated knowledge and application of the National Disability Insurance Scheme (NDIS), The National Disability Insurance Agency (NDIA) policies, Disability Inclusion Act 2014 and other relating legislative requirements pertaining to the role, within the workplace.

Experience working within the disability sector.

Fluency in Auslan.

Experience working in a Support Coordinator, or similar role.

Extensive knowledge of, and awareness of the Deaf community and culture.

Passionate about provision of high-quality person centred supports for our Deaf and hard of hearing individuals.

You should also let us know if you have these other great skills:

Relevant qualification such as a minimum of Cert IV in Disability Services.

About Us:
Deaf Connect is the largest, whole-of-life service provider and social impact organisation for Deaf, deafblind and hard of hearing Australians. We stand with the Deaf community to build capacity and influence social change while paying respect to history, culture and language.

Our organisational values of Heart, Courage, and Discovery stand with the Deaf community to build capacity and influence social change while paying respect to history, culture, and language.

We offer an attractive benefits program including:
Salary packaging, enabling you to make huge savings on tax and maximise your pay

Flexibility regarding working arrangements

Discount membership to gyms and facilities throughout Australia

Free annual flu vaccinations

Free comprehensive online learning portal

Free financial wellness support through our default super fund

The successful applicant will be asked to provide a NDIS Worker Check, a Working with Children Check (WWCC) relevant to their state (if applicable to the role), and proof of working rights in Australia. Deaf Connect is committed to child safety, safeguarding, and inclusion, and is proud to be an equal opportunity employer.