Support Coordinators (x2 Portfolio based roles)

About us:

Since 1982, HELP Auckland has been standing alongside survivors of sexual violence by providing a range of services to support to adults, children and their whānau.

At HELP, you’ll be part of an organisation with a proud history, a strong commitment to social change, and a team deeply dedicated to making a difference every day. As we continue to grow and evolve, we are introducing two new roles within our Operations team, to help shape the future of our services and strengthen the support we provide to our clients.

The Roles:

In these (37.5 hrs/w), roles, you come with at least 5 years of administrative and coordination experience in a busy, multi-site environment.

We are looking at filling x2 roles in the Business Services Team. While you hold your own portfolios, you will work together to deliver the requirements of each.

Onsite tasks like ensuring reception is covered, greeting clients and visitors professionally, and demonstrating an overall commitment to Health & Safety will remain a commitment of both roles.

The successful candidates for these roles will work closely, both in proximity as well as professionally, and so we require you to be experienced, approachable, friendly and with an openness to learning about each other, the organisation and working with trauma informed lens.

Your strong attention to detail, ability to prioritise tasks and manage your time effectively are your defining features.

Portfolio 1: Property, Facilities & Client Experience: You will be responsible for coordinating the operational functions that help keep our services running smoothly and safely. This will include supporting positive client experience initiatives, ensuring reception is a professional, and open environment (with a trauma-informed lens), coordinating and overseeing maintenance requests, inspections, suppliers, vehicle & fleet servicing and management, site security, property, and procurement, maintaining key organisational registers such as maintenance logs and asset registers and compliance records.

You will work closely with the other Support Coordinator in terms of compliance for sites, resources and ensuring systems are well managed, compliant and aligned with organisational need.

Portfolio 2: Health, Safety and Contracts Compliance: This portfolio is responsible for coordinating and supporting the organisation's health, safety, and compliance functions. You will oversee the Health & Safety Committee, coordinate ongoing training programmes across the agency, and manage First Aid and Fire Warden requirements, ensuring committee and working group records remain accurate and up to date. You will help ensure organisational compliance through the monitoring of critical risks, coordination of site health and safety inspections, emergency drills, and the annual Health & Safety and compliance audit. The role also supports vetting and background checking processes, coordinates internal and external audits, and maintains accurate records and reporting. Success in this portfolio requires strong collaboration across teams to ensure systems, processes, and regulatory obligations are effectively managed and consistently met.

You bring:

• 5 years (minimum) of experience in an administrative or coordination role in a busy multi-site environment.
• Health & Safety training certificate or equivalent for the H&S Portfolio
• First Aid Certificate (or willingness to obtain this) for both,
• Full clean and current New Zealand Driver’s license for both, as the roles will involve driving work cars across sites, registration, WOF & maintenance.
• Experience working within the social services, charities and not for profits sector would be advantageous.
• Exceptional written and verbal communication skills.
• A commitment to upholding the principles of Te Tiriti and fostering a culturally safe and inclusive environment.
• Able to prioritize tasks and manage time effectively.
• Intermediate MS Office, copilot and understanding of responsible AI use.
• A reputation for being a motivated self-starter.
• Ability to work independently as well as part of a team.

We offer:

• A continuous learning and professional development environment to enhance your skillset.
• Central Auckland location with free off-site parking.
• Committed, highly capable and engaged colleagues who you will get to know well through this role!
• A strong, supportive, and friendly close-knit team
• Regular access to support
• Close-down over the Christmas and New Year period.

***Please include a cover letter confirming which portfolio interests you and what you can offer to the role!

We are looking to fill this role as soon as possible, so do not delay if this role interests you!

If you require a portfolio outline, please email us at [email protected]. (Please do not send applications to this email)

**We would like to thank all applicants for their interest however, only short-listed candidates will be contacted. Please no agencies.