Support Desk Technician

Are you passionate about technology and helping others succeed? As a Support Desk Technician, you'll play a key role in keeping our technology running smoothly and empowering associates across the bank to do their best work. In this role, you'll provide hands-on technical support, troubleshoot hardware and software issues, manage user access, and support the systems that keep our organization connected and secure. You'll work closely with associates, vendors, and the Technology Team to deliver exceptional service while maintaining the performance, reliability, and security of our technology environment.

What You'll Do

• Respond to and resolve IT help desk requests in a timely and professional manner.
• Provide technical support for hardware, software, operating systems, and business applications.
• Administer user accounts, permissions, and access across multiple systems and platforms.
• Deploy, configure, troubleshoot, and maintain computer hardware and peripheral equipment.
• Assist with network connectivity support, including LAN and WAN troubleshooting.
• Configure and maintain system settings and application environments.
• Monitor system alerts, incidents, and notifications and take appropriate action.
• Install, update, and administer software applications.
• Identify and remediate workstation and server vulnerabilities.
• Complete daily security and critical control reviews.
• Maintain accurate technical documentation, procedures, and knowledge resources.
• Communicate clearly with associates regarding support requests, incident status, and planned outages.
• Partner with the Technology Team and external vendors to resolve technical issues efficiently.
• Deliver Gold Star customer service in every interaction.

What You'll Bring

• Associate's degree in Information Technology or a related field, or an equivalent combination of education and experience.
• Experience supporting computer hardware, software, operating systems, and business applications.
• Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues.
• Understanding of networking concepts, including LAN and WAN connectivity.
• Proficiency with Microsoft Office and other business applications.
• Experience with Active Directory, Citrix Remote Desktops, and Fiserv applications is preferred.
• Strong attention to detail, organization, and time management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills.
• Self-motivated with the ability to work independently and collaboratively.
• Commitment to providing outstanding customer service.

Why You'll Love This Role

This position offers the opportunity to make a direct impact on the daily success of our associates by providing the technology support they rely on every day. If you enjoy solving problems, learning new technologies, and helping others succeed, we'd love to hear from you.

Equal Opportunity Employer/Veterans/Disabled