Support Engineer 1

Job Description IT / Software Factory

Job Title: IT Support / System Administration / Database Administration
Industry: IT / Software / Banking Technology
Experience: 2+ Years to 8+ Years, depending on the role
Employment Type: Full-Time

Key Responsibilities

• Provide L1/L2 application and technical support for enterprise applications and IT infrastructure.
• Install, configure, upgrade and maintain application/web servers such as Tomcat, Apache HTTPD, NGINX, Oracle HTTP Server, Oracle WebLogic and IIS.
• Perform Windows and Linux server administration, troubleshooting, patching, hardening and health monitoring.
• Manage and troubleshoot desktop hardware, operating systems, software installation/upgrades and printers.
• Provide technical support to end users and coordinate with relevant teams for issue resolution.
• Handle application and infrastructure-related technical tasks assigned by bank officials.
• Perform VAPT closure and support IT security-related activities.
• Monitor system/software health and troubleshoot server issues, including crash and performance-related issues.
• Install and configure required applications and supporting software.
• Work with virtualization and container technologies such as Docker/Containers where applicable.
• Maintain and support automation/configuration management using Ansible, Ansible Tower/AWX and YAML.

Database Administration

For DBA roles, responsibilities include:

• Administration and maintenance of Oracle RAC, Oracle Data Guard, Oracle TDE, Data Masking, Redaction and Multitenant PDB/CDB environments.
• Database installation, configuration, patching, hardening, upgrades and performance tuning.
• Backup, recovery, PITR, High Availability and Disaster Recovery activities.
• Write and optimize SQL queries and troubleshoot database performance issues.
• Work with MySQL/MariaDB environments, including replication, clustering, backup/recovery and security.
• Support database monitoring using tools such as Percona Monitoring and Management (PMM) or Zabbix.

Required Skills

• Strong troubleshooting and analytical skills
• Application/Web Server Administration
• Windows Server Administration
• Linux Server Administration
• Oracle / MySQL / MariaDB Database Administration
• SQL and database performance tuning
• Networking and system monitoring
• Server installation, configuration, patching and hardening
• IT Security and VAPT support
• PowerShell / CMD / Bash scripting
• Docker / Containers
• Ansible / Automation / Configuration Management
• Good coordination and communication skills

Educational Qualification

Candidates should possess any of the following qualifications:

• B.Sc. (IT / Computer Science)
• BCA / MCA
• M.Sc. (IT / Computer Science / Software Systems)
• B.E. / B.Tech
• M.E. / M.Tech
• PGDAC from CDAC

Experience

• L1 / Junior Support: 2+ years
• L2 / Senior Support: 5+ years
• Senior DBA / Windows Admin / Linux Admin / Senior MySQL DBA: 5+ years
• Manager / Project SME: 8+ years

Preferred Certifications

Relevant certifications such as:

• Oracle Database Administration Certified Professional
• Microsoft Certified: Windows Server Hybrid Administrator Associate
• Azure Administrator Associate
• CompTIA Security+
• Red Hat Linux certifications
• Ansible certifications
• Oracle Linux certification
• MySQL 8.0 Database Administrator
• ITIL / PMP
• Kubernetes / Linux Foundation / relevant OEM certifications

For Manager / Project SME

• Manage, mentor and guide system administration teams.
• Coordinate project and infrastructure activities.
• Ensure ITIL-based practices and effective service delivery.
• Coordinate Web Server, Application Server and Database Administration activities.
• Provide evidence/support for IS Audit and Security Reviews.
• Drive troubleshooting, coordination and technical issue resolution.
• Knowledge of Docker/Containers is desirable.

Naukri Role suggestion: Since this file contains multiple positions, don't post all of them under one generic role. Use separate postings such as Application Support Engineer, Linux Administrator, Windows Administrator, Oracle DBA, MySQL DBA, L2 Support Engineer, and Project Manager / IT Infrastructure SME depending on the vacancy.Role & responsibilities

Preferred candidate profile