Blueyonderai

Overview:
<ul>
<li>Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work”</li>
<li>Position involves a role that is responsible for implementation of Blue Yonder Category Management with good knowledge on Blue Yonder Category Management. These include independently handling the implementation and providing solutions to technical/functional issues. The associate should have knowledge in at least any of the areas (SP, FP &amp; AO, CKB, CC, Reporting).</li>
</ul>
Scope:
<ul>
<li>Core responsibilities include maintenance &amp; support of the customer projects to manage environmental &amp; product related issues.</li>
</ul>
Our current technical environment:
<ul>
<li>Software: Blue Yonder Products, Dot Net, BA Tools (Cognos) , IIS, Tomcat</li>
<li>Tools: PowerShell scripting, SQL, Basics of C# scripting, GIT, Rest API, OAuth</li>
<li>Frameworks/Others: Azure, Control-m, Zabbix monitoring, Git etc.,</li>
<li>Cloud Architecture: MS Azure (ARM templates, AKS, HD insight, Application gateway, Virtue Networks, Event Hub, Azure AD)</li>
<li>Integration:&nbsp;File based &amp; API Integrations**.**</li>
</ul>
What you’ll do:
<ul>
<li>Good to have good knowledge in the two Blue Yonder products mentioned above. Should have hands-on experience with installing and configuring the product and understanding the interactions within various modules.</li>
<li>Should have implementation experience on Blue Yonder products with at least one or two full cycle implementation experience.</li>
<li>Candidate should be familiar with Azure Basics and preferably should have completed Microsoft Azure Fundamentals certification.</li>
<li>It is desirable to have a candidate who has worked on oracle to SQL server migration. Candidates should be able to manage the architecture challenges from migrating to SQL + data migration issues.</li>
<li>Candidates should possess knowledge of batch scheduling tools used in Azure.</li>
<li>Candidate should have thorough knowledge of integration options with Azure and be able to advise on the Web services [SOAP, REST etc.].</li>
<li>It is preferable if the candidate has previous experience of working in any of the cloud technologies and should be familiar with the basic network terminologies.</li>
<li>Should have experience in reviewing the integration design and suggest best practices.</li>
<li>Should work as a liaison between Consulting, Support and Cloud Services to ensure smooth and efficient implementation and integration between technical and functional system requirements during on-boarding of new customers or during upgrades or patch updates</li>
<li>It is mandatory to have good knowledge of Oracle RBDMS concepts and administration. Knowledge of RAC (Real Application Cluster) is an added advantage.</li>
<li>Candidate should be able to review an existing application set up and perform an assessment for suitability to upgrade.</li>
<li>Understands how Blue Yonder solutions can be configured to better facilitate client business processes.</li>
<li>Should have strong analytical skills and problem-solving skills. Knowledge of any defect management tool will be an added advantage.</li>
<li>Ensures quantity and quality content in the Knowledgebase. Should be able to drive a KT and Transition plan effectively.</li>
<li>It will be an added advantage to have a candidate with knowledge of incident, problem and change management processes.</li>
<li>Responsible for incident resolution for specific set of customers within the specified POD / Product / Project</li>
<li>Adheres to priority-based management based on impact + urgency.</li>
<li>Drive Service Improvement Plans and ensuring the Incident Management process is performed as designed</li>
</ul>
What we are looking for:
<ul>
<li>Associates have expert customer service/phones skills - Being able to walk associates through advanced tasks over the phone and deal with difficult customers</li>
<li>Must have excellent communication and interpersonal skills to interact with a wide variety of internal and external personnel with emphasis on follow-through and reporting.</li>
<li>Must have excellent organization and technical documentation skills.</li>
<li>Personality Fit</li>
<li>Ability to work calmly under pressure and meet deadlines.</li>
<li>Ability to make modifications to the systems with little or no interruption of service.</li>
<li>Ability to organize projects and tasks according to priorities.</li>
<li>A person in this position should be a good project leader and could communicate effectively project plans and status of projects.</li>
<li>Must be self-motivated and enjoy a sense of pride in their accomplishments.</li>
</ul>
Work Experience
<ul>
<li>3-5 years of work experience</li>
<li>To have experience of any Blue Yonder products</li>
<li>Experience with working on Azure &amp; understanding Azure landscape to Implement the product architecture effectively.</li>
<li>Proficient in Oracle SQL, PL/SQL, Shell scripting.</li>
<li>Nice to have – Proficiency in Windows/Unix commands and troubleshooting skills</li>
<li>Good understanding of Control-m &amp; other CLM/BL tools.</li>
</ul>
Miscellaneous
<ul>
<li>Able to work flexible hours, including evenings, weekends, as project and system availability requirements demand.</li>
<li>Should be willing to travel to customer sites for a short duration if the need arises.</li>
</ul>
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: <a href="https://blueyonder.com/about/core-values" rel="nofollow noopener" target="_blank">Core Values</a>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Support Engineer 2 - BY Category Management/ BY CATMAN/ SQL/ Azure

Support Engineer 2 - BY Category Management/ BY CATMAN/ SQL/ Azure

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