Support Engineer

Synergy Technologies (Asia) Limited

Our Company is a wholly-owned subsidiary of SiS Mobile Holdings Limited, a company listed on the Main Board of The Stock Exchange of Hong Kong Limited (Stock Code: 1362). As we continue to expand and innovate, we are seeking an alert, detail-oriented Support Engineer to join our team. You will be the first line support for our network security and application delivery infrastructure. You will proactively monitor system alerts, perform intermediate-level troubleshooting, and maintain system health to ensure maximum uptime, optimal traffic flow, and continuous threat protection for our clients.

Key Responsibilities

Monitor dashboard alerts, log, classify, and track incidents

Diagnose and resolve Tier-1 and 2 technical issues relating to network connectivity, firewall policies, WAN Optimization, and system anomalies.

Assist in minor configuration updates, apply system patches, verify backup jobs, and execute routine network health checks.

Client technical support for operational issues, incidents and guidance.

Key Requirements & Qualifications

Diploma or Bachelor’s degree in Network Engineering, Computer Science, Cyber Security, or related.

Minimum of 3 years of experience technical support in NOC/SOC operational environment.

Solid foundations in TCP/IP networking, routing/switching principles, and L2–L7 protocols.

Hands-on familiarity with security platforms (Firewalls, IPS) and application delivery controller

Basic knowledge of Deep Packet Inspection (DPI) and Cybersecurity Threats

Certifications (Highly Preferred)

CCNA, HCIA-Security, CompTIA Network+, or Security+.

CompTIA CySA+ or other certifications.

Working location:      Ngau Tau Kok   (near MTR station)
Working Hours:        Monday – Friday 9:00-17:30 ; Alternately Saturday 9:00-12:45 
We offer competitive remuneration package including performance bonus , medical insurance and education allowance to the right candidate.
Interested parties, please send your detailed resume, availability and expected salary by clicking “Apply Now”.