Support Engineer

Job Responsibilities:

1.  Front-line support for customer inquiries and issues via email and phone;
2. Diagnose and troubleshoot product configuration and functional issues remotely and onsite;
3. Effective escalation to Level 2 or product vendor for action and resolution;
4. Able to handle flexible working hours on demand basis;
5. Able to handle shift work (allowance applicable);
6. Maintain rapport with customers and competence in managing vendors; and
7. Any other ad-hoc duties assigned

Job Requirements:

• Candidate must possess at least Diploma/Advance/Higher/Graduate Diploma is Computer Science / Information Technology or equivalent
• Exposure to networking and security solutions such as firewall, load balancers, endpoint protection will be an advantage
• With working experience in an SI or distributor environment with network security skillset is a plus
• Good IT Knowledge in OSI Layer,TCP/IP, LAN/WAN and network security
• Ability to work under pressure with minimal supervision
• Excellent in communication and analytical skills
• Positive working attitude and team player
• Shift work arrangement
• Willing to work extended office hours when needed
• Entry level are welcome to apply