Support engineer

Roles and Responsibility

• Provide technical support and assistance to clients via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain technical documentation and knowledge base articles.
• Analyze customer feedback and suggest improvements to processes and procedures.
• Participate in training and development programs to enhance technical skills.

Job Requirements

• Strong understanding of employment firm operations and recruitment services.
• Excellent communication and problem-solving skills.
• Ability to work effectively in a team environment.
• Strong analytical and troubleshooting skills.
• Familiarity with technical support tools and software.
• Ability to adapt to changing priorities and deadlines.