Support Engineer

We are seeking a versatile and hands-on Support Engineer to join our team. This role is unique—you will be the bridge between our customers and our products. You will handle the full lifecycle of support, from the initial customer call, troubleshooting, testing, and field installation as needed of our products.

Key Responsibilities

Customer Support & Troubleshooting

• Act as the primary point of contact by answering incoming customer calls and addressing inquiries via call or chat.
• Actively listen to customers to identify, document in issue tracker, and categorize issues.
• Provide clear, accurate solutions to resolve customer issues remotely/virtually.
• Do timely follow ups to customers based on the alerts in the issue tracker.

Hands-on QC and Repair

• Participate in the trouble shooting process of the products received from customer and identify the issues and apply resolutions.
• Perform rigorous testing on devices before they leave the facility to ensure they meet quality and performance standards.
• Collaborate with the development team to suggest improvements based on common issues found in the products.

Field Operations

• Travel to customer sites to perform professional installations and setup of our products.
• Conduct brief walkthroughs for customers on how to use their newly installed devices.

Required Skills & Qualifications

· Technical Aptitude: Experience with hardware assembly, electrical and electronic systems.

· Communication: Excellent verbal and written communication skills with a "customer-first" mindset.

· Problem-Solving: The ability to think and debug complex technical issues.

· Mobility: Must be willing to travel to various field locations for installations or walk throughs or support (valid driver's license required).

· Physical Ability: Comfortable working with tools and lifting/moving equipment as part of the assembly and installation process.

Employment Terms & Financials

• Monthly Salary: ₹12,000 – ₹15,000 per month (based on experience/ability).
• Probation Period & Service Bond: 1 year of mandatory service including the completion of the probation period 6 months of initial training and performance evaluation.
• Bond Penalty: If the employee chooses to break the bond before the completion, a penalty of ₹50,000 must be paid to the company.
• Notice Period: A 3-month notice period is required for any resignation submitted after the bond completion.
• Documentation: Candidates are required to submit their original educational certificates upon joining. These will be securely held and returned as per company policy.

Interview Process:

Round 1: Written Test

Round 2: Technical Face-to-Face Interview (Scheduled for 25th March 2026)

Round 3: HR Interview

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person