Support Engineer

About us

OneAsia is a leading IT services and solution provider in Asia providing cloud based solution as well as data centre services. OneAsia's top-tier rated data centres are located across Asia to keep customers connected from anywhere in the world with consistent levels of quality, security and service. Partnering with the technology leaders, OneAsia is able to offer a full range of cloud computing solutions, from infrastructure, management to application software to business of all sizes without additional capital investment or strong IT support. Flexibility, reliability, and security are the core values of OneAsia. With fully redundant infrastructure, well developed systems, multi-layered security and skilled personnel, OneAsia delivers professional and reliable services to customers.

Role Overview

The NVIDIA H800 Support Engineer manages enterprise-scale AI supercomputing environments. You will provide deep technical troubleshooting for NVIDIA DGX SuperPOD deployments. This role bridges advanced system administration, high-performance networking, and distributed AI software stacks.

Key Responsibilities

• Diagnose and resolve multi-node hardware and software failures across clusters.
• Guide customer discussions on network design, compute/storage and support bring up of server/network/cluster deployments.
• Troubleshoot and fine-tune ultra-high-bandwidth fabrics to maximize compute efficiency.
• Perform deep-dive post-mortems on systemic bugs, node drops and cluster regressions.
• Partner with vendor support teams to patch software bugs and system vulnerability.

Required Qualifications

• Bachelor’s or Master’s degree in computer science, Computer Engineering, or other Engineering fields or equivalent experience.

• 3+ years in providing in-depth System support and debugging experience, strong organizational skills and ability to prioritize/multi-task easily with limited supervision.

• System level expertise of CPU/GPU server architecture, NICs, Linux, system software and kernel drivers

• Proven hands-on experience in Linux troubleshooting with good problem identification, resolution and solving skills.

• Experience with NVIDIA GPU infrastructure tools (DCGM, nvidia-smi, MIG, NVSwitch diagnostics)

• Hands-on experience with InfiniBand protocols, RDMA, and RoCEv2 architectures.

• Experience with cluster orchestrators like Slurm or Kubernetes.

• Proficiency in Bash and Python scripting for system monitoring and automation.

Preferred Qualifications

• Hands-on experience with NVIDIA Base Command Manager, Slurm orchestrators, and tuning NVIDIA NCCL for distributed deep learning.
• Experience with container technologies (Docker, Apptainer/Singularity, Kubernetes).
• Exposure to high-throughput parallel filesystems like GPFS or Lustre.

Attractive remuneration package and fringe benefit will be offered to the right candidate. Interested parties please send your resume with cover letter, stating current and expected salary to the Human Resources & Administration Department by clicking Apply Now.

For more information about us, please visit the corporate website at https://www.oneas1a.com/

Equal employment opportunities apply to all applicants. All applications and data collected will be treated in strict confidence and used exclusively for recruitment purposes. Only short-listed candidates will be invited for interview. The company will retain the applications for a maximum period of 12 months and may refer suitable candidates to other vacancies within the Group.