Support Engineer

Position: Engineer- Support after Sales

Role-Support after Sales & Maintenance

Job Responsibilities

• Complain register with date, sender, customer, nature, related to

• Complaint acknowledgement mail within 10 working hours max

• Complaint evaluation, check FAQ, troubleshooting history of similar complaint

• Circulation of complaint internally to relevant department / Sub supplier

• Action plan for complaint resolution to be sent to customer within 16 working hours for routine matters and 2-5 days for critical crucial matters.

• Proposals to be sent to customer with all material, manpower needed for the complaint resolution

• Monitor time lines as agreed from specifications, ordering, receipt of material, delivery to customer, installation, testing and final acceptance

• Monitor sub suppliers activities for supply or services and keep customer updates time to time

• Customer visits and inquiry generation for preventive maintenance

• Annual spares requirement analysis and forecast for the year

• Complaint resolution summary and its log

• CO2 compressor maintenance expertise to be developed

• Expertise to be developed for maintenance of routine items, electrical and mechanical

• Intimation mails to customer for preventive maintenance of supplied plants

• Data of all supplies made to customer and their O & M Manuals

• ISO System implementation and updation

• SAP material data base and its updation, SAP Implementation

• Data management system implementation and vigilance

• AMC Contracts structure design, proposal

• Training Contracts structure design contents proposal

• Identify locations for most demanding after sales visits

Propose locations for local representation

Education& Experience

• Bachelor of Engineering Mech / Production having equivalent technical manufacturing environment with 2-4 yrs experience
• Preferred Industry background - EPC company in Process Field
• Experience in maintenance
• Leadership ability and preferably experience

Knowledge/Skills

• Ability to multi-task, and adjust priorities
• Ability to sell ideas and motivate others