Support Engineer

About the role

We are seeking an experienced Support Engineer to join the team at PT MARVELSOFT SOLUTIONS INDONESIA'. As a Support Engineer, you will play a crucial role in providing technical assistance and resolving issues for our clients. This is a full-time position based in North Jakarta, Jakarta.

What you'll be doing

• Providing timely and efficient technical support to clients, addressing their queries and resolving any issues they may encounter
• Investigating and troubleshooting problems, identifying root causes and implementing appropriate solutions
• Documenting and maintaining detailed records of support activities and resolutions
• Collaborating with the development team to identify and escalate complex issues, and provide feedback for product improvements
• Continuously expanding your knowledge and skills to stay up-to-date with the latest technologies and industry trends
• Delivering exceptional customer service and maintaining strong relationships with clients

What we're looking for

• Relevant degree in Information & Communication Technology or a related field
• Minimum 2 years of experience in a similar support engineer role, preferably within the software industry
• Strong problem-solving and analytical skills, with the ability to quickly identify and resolve technical issues
• Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders
• Proficient in using various software tools and technologies relevant to the role
• Proven ability to work independently and as part of a team, with a customer-centric mindset
• Passion for staying up-to-date with the latest industry trends and technologies

What we offer

At PT MARVELSOFT SOLUTIONS INDONESIA', we believe in fostering a collaborative and supportive work environment. We offer a competitive salary, opportunities for professional development, and a range of employee benefits to support your wellbeing. If you're looking to join a dynamic team and contribute to the success of our growing company, we'd love to hear from you.

Apply now and take the first step towards an exciting new role as a Support Engineer with PT MARVELSOFT SOLUTIONS INDONESIA'.