Support Engineer

About Kinetic

Kinetic designs, manufactures sells and supports industry leading CNC Laser, Plasma, and Drilling/Tapping machines for processing metal plate. It is a medium sized, Kiwi owned and operated company where the head office and workshop is located on Auckland’s North Shore.

The software used to run our machines is developed entirely in-house, as is the software used to program our machines.  This, along with the relatively small size of the company, enables Kinetic to be very innovative and agile.

Technical Support Engineer Role

Kinetics’ Technical Support team focuses onthe service, support, installation and retrofits of profiling machines and anything else that customers need help with. Support Engineers provide online, phone and email support with a high level of technical competency. Guiding customers through troubleshooting and repair or upgrades to existing machines. We also deploy the CNC software used to program the machine, produce technical documentation, and perform hands on commissioning of the machines in the factory. National and International travel opportunities are available provided the engineer has proficient level of hands-on skills. Frequently engineers need to deal with the implementation of new equipment and systems, which requires both academic abilities and hands on skills.

All four aspects of mechatronics are present in the role: mechanical, electrical, computing and control systems. Technical Support Engineers work closely with the mechanical design and software departments on design changes, feature requests, troubleshooting program behaviour and bug reports. Interaction with the sales department and the workshop are frequent, giving Engineers a well-rounded experience of company operations.

This role could be suitable for a new graduate, or an engineer who has other work experience since graduating.

If you enjoy being challenged and your strengths lie in troubleshooting and the rapid familiarisation of electromechanical systems, contact us today to further discuss the role. This could lead to a visit to the factory to better understand the nature of the company.

This is a permanent full-time position, based on Auckland's North Shore.

Skills list:

The following is a list of some skills encountered in the Technical Support Engineering role. Some skills are critical to have upon application; others can be developed on the job. The ability to learn about technical concepts and to use modern office software is most critical.

·         A degree in engineering, preferably in Mechatronics.

·         Ability to understand highly technical concepts and implement them in the real world.

·         Proficiency in English as well as the communication of technical concepts via conversation and email.

·         Understanding of electric motors, gearboxes, drive trains and linear motion.

·         Understanding of industry electrical components and circuits such as relay’s proximity switches and PLC’s.

·         Understanding of control systems. Motors and drives.

·         Understanding of electrical drawings.

·         Competency with computer hardware - assembling, configuring and troubleshooting PC components.

·         Interpersonal skills required to train operators in the use of the CNC interface software, machine operation techniques and the NC code programming software.

·         The ability to present highly technical information in a way that can be followed by someone who is not highly technical.

·         Hands on engineering skills.

Contact

Your application must include a cover letter that has been specifically written for this role, which addresses the relevant points raised in the above description. You may also use this contact to find out more about the Technical Support Engineer position.

Email: [email protected]

Applicants must currently reside in and have the legal right to work in New Zealand.

If this sounds like you—we want to hear from you!

Video

Follow this below link for a 1 minute YouTube video created by one of our USA customers which shows the capability of the machines.