W
Winjit Technologies
Support Engineer
Skills
CRM
1 month ago
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Important information
Contract type:
Permanent
Location:
Mumbai, Maharashtra, India
Work mode:
Onsite
Published on:
8 September 2026
What they need
Roles and Responsibilities :
- Provide technical support to customers via phone, email, or chat for issues related to software products.
- Troubleshoot and resolve customer complaints in a timely and professional manner.
- Collaborate with internal teams to identify and implement solutions for recurring issues.
- Document customer interactions using CRM software for accurate tracking and reporting.
Job Requirements :
- 1-5 years of experience in a similar role providing technical support for software products.
- Strong problem analysis and problem-solving skills with ability to troubleshoot complex issues.
- Proficiency in following processes: support process, troubleshooting techniques, escalation procedures.
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