Support Engineer

We are looking for a Support Engineer to keep Kyivstar's Big Data platform and data products running reliably every day. You will own the full incident lifecycle - from the first alert and triage to root-cause analysis, permanent fix and prevention - across our data pipelines, cloud and on-premises environments.

Requirements

• 0,5+ years of experience as a Support Engineer.
• Basic knowledge of Linux
• Experience with git
• Experience with sh/bash
• Experience with diagnostic tools (curl, telnet, dig, etc.)
• Experience with monitoring and alerting systems like Prometheus, Grafana or others;

Will Be a Plus

• Experience using configuration management software (Ansible, Terraform)
• Experience working with scripting languages experience (Python preferred).
• Experience with Docker, Kubernetes,
• Experience with CI/CD tools like Gitlab CI or others.
• Experience with ELK stack
• Infrastructure as a code, GitOps principles understanding
• Experience working with Cloud (AWS preferred)
• Experience with relational databases such as PostgeSQL, or others.

Responsibility

• Incident management
• Maintaining environments and applications (AWS, on-prem servers, K8s clusters, etc.)
• Support development and BA teams
• Configuring and maintaining monitoring systems
• Opportunity to growth as devops

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.