Support Engineer

Support Engineer – Managed Services

Are you an experienced Level 2 or Level 3 Support Engineer looking for your next opportunity?

Are you confident working across Windows, Cloud, applications and network environments?

Are you someone who enjoys troubleshooting technical issues while delivering a high level of service to commercial customers?

If so, then this may be the opportunity you are looking for!

The opportunity :

Join a large technology company as they continue to build out their growing Managed Services team.

This is a Level 2–3 Support Engineer position where you will play an important role in supporting commercial customers across a range of technology environments. You’ll have the opportunity to work across Windows and Cloud technologies, application deployment, networking and broader infrastructure, while building strong customer-facing technical experience.

The role :

You’ll also be involved in application deployment and troubleshooting, while working across environments involving servers, cloud services, security and user account management. Strong communication will be important, as you’ll be working with commercial customers and need to explain technical issues and solutions clearly and confidently. You’ll work both independently and collaboratively with distributed teams, managing competing priorities and ensuring customers receive a consistent, high level of support. We are looking for someone with a good personality who will be dealing with enterprise level customers over the phone.

This is a hands-on support role, responsible for diagnosing and resolving technical issues across operating systems, hardware, networking and common business applications. You will provide Level 2/3 support using remote support tools, ticketing systems and established incident management processes, taking ownership of issues through to resolution.

The person :

An experienced Level 2 or Level 3 Support Engineer with a broad generalist background. Someone with hands-on experience across application deployment, troubleshooting and network environments, with a solid understanding of broader IT infrastructure. Previous experience within an IT, retail or Managed Services environment would be highly advantageous. You’ll be a strong communicator with a customer-focused approach, excellent problem-solving skills and the ability to work autonomously in a remote environment. Relevant certifications such as Microsoft, Cisco or CompTIA would be advantageous, alongside equivalent hands-on experience. If you’re looking for an opportunity to join a growing Managed Services team within a large technology organisation and work across a broad range of technologies and commercial customers, this could be the role for you.

This is a permanent position between $80k p.a. - $90k p.a. Salary negotiable.

Please contact Maya Castrejon on 0274161359 or apply using the link