Support Engineer

Job Title: Support Engineer

Experience: 1+ Years

Location:Remote (India)

Salary: Competitive as per industry standards

Work Timing: 01:00 PM to 10 PM IST

About Optimiser

Optimiser is a rapidly growing SaaS company offering innovative platforms including Optimiser CRM and Optimiser Touchpoint, designed to streamline operations, improve engagement and drive measurable results for businesses across industries. With a strong footprint in various industries, we pride ourselves on delivering highly configurable solutions tailored to each client’s needs.

About the Role

We're looking for a Support Engineer to serve as the primary point of contact for our CRM clients. You'll manage client relationships end-to-end — handling configurations, troubleshooting, reporting, and longterm success — while working cross-functionally to deliver timely, high-quality resolutions.

Key Responsibilities

• Collaborate with internal teams, such as sales and technical support, to gather client requirements, customize the CRM platform,
• Provide guidance and support to clients, addressing any questions, concerns, or technical issues.
• Actively engage with clients to understand their unique business needs and goals, identifying opportunities for further system optimization and enhancements
• Regularly communicate with clients to ensure their satisfaction, address any concerns, and provide ongoing
• Provide ongoing support to clients, assisting with system configurations, troubleshooting issues, and advising on best practices for CRM usage.
• Stay up-to-date with the latest CRM updates and releases
• Collaborate with clients to develop strategies for maximizing the value of the CRM software, aligning with their specific business objectives
• Proactively address client concerns or challenges, working closely with internal teams to provide timely resolutions and maintain high client satisfaction.
• Assist clients in generating and analyzing CRM reports and data, providing insights and recommendations to support their business decisions.
• Collaborate with the CRM team to gather client feedback, report system bugs or enhancement requests, and contribute to ongoing product improvement initiatives.

Requirements

• 1+ Year of Experience
• Bachelor's degree in engineering, or a related field (or equivalent experience).
• Strong interpersonal and communication skills, with the ability to effectively engage and build relationships with clients
• Excellent problem-solving and analytical abilities to understand client requirements and provide suitable solutions.
• Exceptional organizational skills and attention to detail, with the ability to manage multiple client accounts simultaneously.
• Proficient in providing technical support.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment. Experience in handling international clients
• Strong Command of both Hindi and English languages.

Benefits

• Opportunity to work in a fast-growing organisation with the ability to make an immediate impact
• Allow your inspirational ideas to come to life in a highly creative and executional environment
• Ability to work in an organisation that embraces diversity, inclusion, and belonging at its core
• The opportunity to challenge a high-performing organisation and leave each day knowing you have made an impact

Pay: Up to ₹600,000.00 per year

Benefits:

• Leave encashment
• Provident Fund
• Work from home

Application Question(s):

• How many years of experience do you have?
• What is your current CTC per annum?
• What is your expected CTC per annum?
• Work timings are 01:00 PM to 10 PM. Are you comfortable with it?
• What is your notice period? (in days)
• Please share your linkedin profile link
• Did you provide support for CRM application? Explain the modules you have worked on and name the crm application
• Please note that this is not a backend or DevOps role. It is a client facing role. Do you have experience in dealing with international clients via E-mail, Chat and Video Conferencing. Please elaborate as it is a mandatory requirement.

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: Remote