T
Telecmi Technologies
Support Engineer
20 days ago
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Important information
Contract type:
Permanent
Location:
Noida, Uttar Pradesh, India
Work mode:
Onsite
Published on:
1 October 2026
What they need
Roles and Responsibilities :
- Provide technical support to customers via phone, email, or chat regarding issues with IVR systems, SIP trunks, and VoIP networks.
- Troubleshoot and resolve complex technical issues related to call flow optimization, routing, and connectivity.
- Collaborate with internal teams to identify root causes of problems and implement solutions.
- Document customer interactions and resolutions in a timely manner.
Job Requirements :
- 1-2 years of experience in IT services & consulting industry.
- Strong understanding of IVR (Interactive Voice Response) technology and its applications.
- Proficiency in SIP (Session Initiation Protocol) protocols for voice communication over IP networks.
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