Support Engineer

Job Title:  Support Engineer (1st & 2nd Line)

Location: Bangalore, India

**About Us:**

At CC33 Global, part of the iCXperience & I-BPO Group, we are setting up our Technology and Software Development Hub in Bangalore as a strategic pillar in our global digital transformation. With 25+ years in customer and patient experience management, we’re driving the future of intelligent automation and real-time engagement.

Key Responsibilities:

• Handle first-line and second-line IT support tickets for internal users.
• Resolve issues across Postfix, Office 365, Windows Server, and Linux.
• Assist with onboarding and offboarding users, including account setup and permissions.
• Collaborate with 3rd-line engineers on escalated issues.
• Document solutions and maintain knowledge base articles to improve team efficiency.
• Monitor systems and respond to alerts or outages as needed.

Requirements:

• Experience in first-line and second-line IT support roles.
• Familiarity with Postfix, Office 365, Windows Server, and Linux.
• Basic networking knowledge (DNS, DHCP, routing).
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication.

Desirable:

• Experience with ticketing systems (ServiceNow, Jira, Zendesk).
• Exposure to 3rd-line escalations or advanced system administration.
• Scripting skills (PowerShell, Bash, Python) for automation.