Support Engineer

Role & responsibilities

IT Infrastructure & End User Support

• Provide technical support for hardware, software, network, and system-related issues across the plant.
• Install, configure, maintain, and upgrade desktops, laptops, printers, operating systems, and business applications.
• Respond to IT support tickets, emails, and phone calls within the defined service levels.
• Troubleshoot and resolve Microsoft Outlook, Microsoft Teams, SharePoint, OneDrive, and printer-related issues.

System Administration & Maintenance

• Perform regular system updates, security patching, backups, and preventive maintenance activities.
• Monitor system performance and troubleshoot hardware, software, and network faults to ensure maximum uptime.
• Ensure data security by implementing standard IT policies, antivirus updates, and backup procedures.

Network, CCTV & Vendor Management

• Monitor and maintain network connectivity and CCTV systems to ensure continuous operations.
• Coordinate with OEMs, service providers, and CCTV vendors for issue resolution, preventive maintenance, and AMC activities.
• Support network infrastructure and assist in resolving connectivity and communication issues.

IT Asset & Inventory Management

• Maintain IT asset inventory and coordinate with the Asset Management team for asset allocation, movement, additions, and disposals.
• Ensure proper documentation of IT assets, licenses, and support records.

Reporting & Governance

• Maintain accurate documentation of IT incidents, service requests, preventive maintenance, and asset records.
• Collaborate with internal teams to resolve complex technical issues and support continuous improvement initiatives.
• Ensure compliance with IT security policies, data protection guidelines, and company standards.

Preferred candidate profile

• Diploma/Bachelor's/Masters degree in Computer Science, Information Technology, Electronics & Communication, or a related discipline with 37 years of experience in Plant IT or Infrastructure Support.
• Hands-on experience in desktop support, networking, Windows administration, Microsoft 365 applications, and CCTV systems.
• Good knowledge of Windows operating systems, Microsoft Office 365, Outlook, Teams, SharePoint, and OneDrive.
• Good understanding of LAN/WAN networking, printers, CCTV systems, and IT infrastructure.
• Ability to diagnose and resolve hardware, software, and network issues efficiently.
• Knowledge of IT asset management, backup procedures, and cybersecurity best practices.
• Good analytical, problem-solving, documentation, and communication skills.