Support Engineer

Onsite Support Engineer

Location: Netherlands

Employment Type: Contract

Work Authorisation: Candidates must already have the legal right to work in the Netherlands. Visa sponsorship is not available.

About the Role

We are looking for an experienced Onsite Support Engineer to provide high-quality IT support across corporate office and enterprise environments. The ideal candidate will have strong technical troubleshooting skills, excellent customer service, and hands-on experience supporting end-user devices, mobile technologies, and meeting room systems.

Key Responsibilities

End-User Support

• Provide onsite and remote support for Windows laptops, desktops, and peripherals.
• Troubleshoot hardware, software, operating system, and application-related issues.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office.
• Handle device installations, replacements, upgrades, and IT asset management.
• Support joiner, mover, and leaver (JML) processes.

Mobile Device Support

• Configure and troubleshoot Apple iPhones, iPads, and Android devices.
• Configure email, Microsoft Teams, VPN, and other mobile applications.
• Support device enrollment and management using Microsoft Intune or other mobile device management (MDM) solutions.

Meeting Room and Collaboration Support

• Support Microsoft Teams Rooms and video conferencing solutions.
• Troubleshoot meeting room equipment, including displays, cameras, microphones, and speakers.
• Perform pre-meeting checks and provide executive meeting support when required.
• Coordinate with audiovisual (AV) vendors to resolve complex technical issues.

Infrastructure and Hands-on Support

• Provide hands-on technical support to infrastructure, network, security, server, and workplace teams.
• Perform cable patching, equipment installations, device replacements, and connectivity checks.
• Support hardware deployments, site readiness activities, and infrastructure changes.

Service Management and Operations

• Act as the primary onsite IT contact for end users.
• Manage incidents and service requests through ServiceNow or similar IT service management (ITSM) tools.
• Ensure compliance with service-level agreements (SLAs) and timely ticket resolution.
• Maintain accurate IT asset and configuration management database (CMDB) records.
• Participate in site audits, technology refresh projects, and continuous improvement initiatives.

Required Technical Skills

• Strong knowledge of Windows 10/11 operating systems.
• Experience supporting Microsoft 365, Teams, Outlook, and OneDrive.
• Hands-on experience supporting Apple iOS devices and Android smartphones and tablets.
• Knowledge of Microsoft Intune and mobile device management solutions.
• Experience supporting Microsoft Teams Rooms and meeting room technologies.
• Basic networking knowledge, including LAN, Wi-Fi, TCP/IP, and VPN.
• Familiarity with ServiceNow or similar ticketing systems.
• Strong hardware troubleshooting skills and understanding of IT asset lifecycle management.

Required Experience

• Minimum 5 years of experience in onsite or desktop support.
• Hands-on experience supporting Windows devices, mobile devices, and meeting room technologies.
• Experience providing hands-on infrastructure support in enterprise environments.
• Proven ability to deliver excellent customer service and maintain high user satisfaction.

Soft Skills

• Excellent customer service and interpersonal skills.
• Strong verbal and written communication.
• Professional approach when supporting VIPs and executive users.
• Ability to work independently and manage priorities effectively.
• Strong analytical and problem-solving skills.
• Proactive, positive, and collaborative attitude.
• Ability to work in a fast-paced environment with minimal supervision.

Preferred Qualifications and Certifications

• ITIL Foundation certification.
• Experience supporting multinational enterprise environments.
• Experience working in manufacturing or corporate office environments.
• Microsoft 365 Certified: Endpoint Administrator Associate (MD-102).
• Microsoft Teams Administrator Associate (MS-700).
• ServiceNow Certified System Administrator (CSA) is an advantage.

Key Competencies

Customer Focus • Technical Troubleshooting • Problem Resolution • Communication • Stakeholder Management • Time Management • Team Collaboration • Service Excellence

Interested candidates are invited to share their updated CV at [email protected].

#OnsiteSupport #ITSupport #DesktopSupport #Microsoft365 #MicrosoftIntune #ServiceNow #ITJobs #Netherlands #ContractJobs