Support Engineer

Employment:

Full time

Start Date:

Winter

Department:

Engineering Research & Development

Role Overview:

The position involves controls and automation, software development, and manufacturing. The company’s Leadership Development Program is an onboarding program designed to provide associates with the professional and technical and on the job training needed to begin developing their technical and professional leadership skills within the company’s Lifecycle Services Business Unit.

Program Highlights:

• Technical & Professional Training: Engineer in Training Program in Mayfield Heights, OH
• MSS Onboarding in Mayfield Heights, OH
• Remote Support Services Hardware & Software Teams
• Managed Services – Industrial Support Management
• Time: 1 – 1.5 Years

Essential Duties & Responsibilities:

• Gain experience in technical and leadership competencies through classroom training, mentoring, career planning and networking. Additionally, you will have a high level of interaction with the company’s leaders.
• Be exposed to industrial automation technology that is developed within the company’s major business segments to support The Connected Enterprise. This may include software for automation, programmable automation controllers, intelligent motor control, machine safety, process control, industrial security, cloud computing, industrial Ethernet, motion control, industrial components, variable-frequency drives, and more.
• Experience the company’s products across a variety of industries.
• Provide troubleshooting assistance via phone, email and remote access for the company’s products and technologies to the company, distributors, integrators, and customers.
• Identify and correct failures, firmware problems and programming deficiencies, and the implementation of hardware/firmware updates and upgrades.
• Instruct/train customers on proper use, operation, and maintenance (of the company’s Products).
• Respond to customer needs, ensuring a swift and quality response while keeping relevant parties informed, sets, and maintains communication with team and customer
• Develop and implement predictive and preventive maintenance programs.
• Provide technical assistance for sales presentations to customers.
• Consult regarding the application of products, technologies, manufacturing processes and industry-specific applications.
• Build collaborative relationships and embrace the company culture of diversity, equity and inclusion.

Qualifications:

• Bachelor's or advanced degree from an accredited college or university
• Permanent legal authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future

Preferred Qualifications:

• The ability to relocate every six months depending on opportunities and rotations
• Graduated in the past three years with a technically focused degree
• Met us through an event or interned with us in the past
• A cumulative GPA of 3.2+ on a 4.0 scale
• Demonstrated experience approaching challenges with innovative solutions
• Proven experience collaborating with and leading peers and managers to achieve project goals with the ability to present complex information to diverse audiences
• A creative mindset that allows you to problem-solve effectively and embrace new challenges

Perks & Benefits:

• Health benefits
• 401(k) plan
• Paid time off
• Flexible hours

Compensation:

The compensation for this role is $82,000–$84,000 per year.

About Us:

We are an HR consultancy firm, and we help candidates match with the potential roles by using an Artificial Intelligence System which is free of cost. Our approach to matchmaking utilizes several different formats throughout the course of the recruiting process. In addition to speaking with our recruiters and client-serving professionals, we also leverage the use of the Artificial Intelligence System to help you understand your strengths and strategize your career ahead. We can let you know better once you submit your resume.