Support Engineer – Crunchtime

Good day greetings from Datum Technologies.,

Role: Back of House (BOH) Support Engineer – Crunchtim

eLocation: Remote/Hybrid – Atlanta, GA – Need local only

.Job Summar

yWe are seeking a Back of House (BOH) Support Enginee r with mandatory hands-on experience supporting Crunchtim e in enterprise restaurant environments. The role will focus on production support, incident management, application troubleshooting, POS integrations, inventory and labor systems, and restaurant operations technology within QSR environments

.Key Responsibilitie

• sProvide L2/L3 production support for Crunchtime Inventory, Labor, Operations, and Reporting module s
• .Troubleshoot application, data synchronization, inventory, labor, reporting, and restaurant operations issues
• .Perform Root Cause Analysis (RCA) and drive permanent resolution of recurring incidents
• .Support integrations between Crunchtime, POS systems, delivery aggregators, reporting platforms, and third-party applications
• .Monitor application health, review logs, and proactively identify operational issues
• .Work closely with restaurant operations teams, vendors, and engineering teams to resolve critical incidents
• .Support software deployments, upgrades, UAT activities, and production releases
• .Manage incidents, service requests, and problem tickets while meeting SLA commitments
• .Troubleshoot restaurant technology hardware including printers, tablets, controllers, and networking components
• .Analyze data and application issues using SQL, logs, and diagnostic tools

.Required Skill

• sMandatory experience supporting Crunchtime applications in a production environment
• .5+ years of experience in QSR or restaurant technology support
• .Strong understanding of Inventory Management, Labor Management, Restaurant Operations, and Reporting
• .Experience supporting POS systems and restaurant technology integrations
• .Strong incident management, troubleshooting, and RCA skills
• .Experience with ServiceNow or similar ITSM tools
• .SQL knowledge for data validation and troubleshooting
• .Experience with log analysis, network diagnostics, and production support
• .Strong communication and stakeholder management skills

.Preferred Skill

• sExperience supporting KFC, Inspire Brands, Yum!, or similar restaurant environments
• .Knowledge of Wireshark, Putty, Windows administration, and network troubleshooting
• .Exposure to Android/iOS device support
• .Experience with Power BI, Tableau, and restaurant reporting platforms

.Note : Candidates without hands-on Crunch time support experienc e will not be considered

.

Thanks & Regard

s,Ganesh

BSr. US IT Recruite

r Phone : +1 47053211

[email protected]

om12000 Findley Road, Suite 350, Johns Creek, GA 300

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