Support Engineer, IT Operations

General Information

Function

Information Technology

Publish Date

2026-10-15

Location

Hong Kong

Responsibilities

• Support the day-to-day operation and maintenance of IT infrastructure and workplace technology, monitoring system performance and resolving incidents to minimise service disruption.
• Provide technical support to end users, troubleshooting hardware, software, network, and application issues while delivering a positive user experience.
• Configure, maintain, and optimise end-user devices and applications, ensuring employees have the tools and support required to work effectively.
• Support the delivery of IT projects and technology initiatives, coordinating with stakeholders and vendors to ensure timely and successful implementation.
• Manage IT assets and provide technical and audio-visual support for meetings and events, while collaborating with service providers to maintain high service standards.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related discipline.
• Min.4 years of relevant experience in end-user support, IT operations, or infrastructure support.
• Good knowledge of desktop support, Microsoft technologies, IT infrastructure, networking, and device management.
• Strong troubleshooting, analytical, and problem-solving skills with a customer-focused mindset.
• Good communication and interpersonal skills, with the ability to work effectively with end users, stakeholders, and external vendors.
• Self-motivated, adaptable, and willing to learn, with flexibility to provide support outside normal office hours when required.

Information collected is for this recruitment and selection only, data are protected against unauthorized access. Applicants not hearing from us within four weeks from the date of advertisement may consider their applications unsuccessful. All documents and personal data of unsuccessful applicants will be destroyed once the post is filled.