Support Engineer (L2)

Job Summary

Our support desk runs 24/7 across three shifts. L2 handles everything the first line escalates, with direct access to the engineering teams.

Be the person a retail chain reaches at 9pm when the billing counter will not sync - diagnose, resolve, and stop it recurring.

Job Type: Full-time

Responsibilities

• Diagnose escalated issues across POS, ERP and SCM deployments

• Reproduce and hand off genuine defects with a clear write-up

• Keep the internal runbook current as products change

  Requirements

• 2+ years in software support with SQL troubleshooting skills

• Clear written English and patient phone manner

• Willing to work a rotating shift, including nights

  Nice to Have

• Windows Server and networking basics

• Tamil fluency

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.