Offshore Launch
Support Engineer (L2) — Developer Track | SaaS Startup
Skills
1 month ago
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Important information
Contract type:
Permanent
Salary:
$30,000 – $37,200 / year
Location:
Metro Manila, Philippines
Work mode:
Remote
Published on:
10 September 2026
What they need
About the role
This is a hybrid support-and-development role where you'll own the morning support queue, resolve bugs independently, and progressively take on deeper technical work as you build codebase familiarity. You'll be working directly alongside the technical co-founder in a lean startup environment with minimal documentation and real ownership.
Key responsibilities
- Own the L1 support queue (9am–1pm): triage, respond to, and resolve customer-facing technical issues independently
- Handle L2 bug resolution: root cause analysis, fixes, and escalation judgment across the application and database layers
- Navigate and debug an existing proprietary codebase you didn't write — quickly and without extensive guidance
- Shift into feature development and deeper technical work in the afternoons as ramp-up progresses
- Communicate ticket status and blockers proactively — without waiting to be asked
- Work within a Microsoft stack: C#, ASP.NET MVC, SQL Server, Azure
About you
- 3–5 years of software development experience (full-stack or backend-leaning)
- Hands-on experience with the Microsoft stack: C#, ASP.NET MVC, SQL Server
- Demonstrated ability to debug unfamiliar codebases independently
- Front-end basics: HTML, CSS, JavaScript, jQuery, Bootstrap
- Strong written English — clear, direct, proactive communicator
- Comfortable working in a lean startup environment with minimal documentation and real ownership
- Background in support engineering, developer support, or a hybrid dev/support role (bonus)
- Experience with Azure infrastructure (bonus)
- Prior work at a startup or on a very small engineering team (bonus)
- Comfortable with AI-assisted development and actively uses Claude for architectural work (bonus)
Benefits
- Annual bonus up to 150% of one month's salary, contingent on quarterly performance scores
- 13th month pay
- Performance-based bonuses
- Comprehensive HMO policy, including dependents
About us
A growing SaaS platform in the nonprofit fundraising space.
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