Support Engineer (Microsoft Exchange)

Responsibilities:

• Responsible for day-to-day on-premises or/and M365 messaging systems (i.e. MS Exchange, Teams, Lync, Skype, SharePoint, etc) technical support, operations, monitoring, administration, and maintenance in accordance with the project service scope and service level. Where relevant, perform messaging systems service request, such as configurations changes
• Provide technical support to escalations / cases relating to Messaging Systems, and document the escalation and resolution
• Provide troubleshooting and technical support via phone, web-based tools, and email
• Tracking and monitoring the progress of all related requests till completion
• Perform basic system administration and process standard service request relating to Messaging system
• Responding to service/server Health monitoring alert from monitoring systems
• Perform daily operational procedures on systems including routine check of system availability as well as utilization
• Provide support for System patching, and server reboot based on Work instructions
• Post Preventive maintenance (OS patching/application) system health check base on work instruction

Requirements:

• Hands on experience with Microsoft Exchange
• Experience with Active Directory, Microsoft Intune, Microsoft Lync Server, Microsoft Team Foundation Server will be an advantage
• After hour support may be needed for patching and maintenance

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly.

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