SUPPORT ENGINEER-(mobile phones)

Technical Support Engineer (mobile phones)
TD Africa Distributions Limited — IBADAN

We are hiring a Technical Support Engineer to join our team in Ibadan. The ideal candidate will be responsible for diagnosing, repairing, and maintaining hardware, software, and network systems, while delivering excellent customer support.

Key Responsibilities

Technical Support & Troubleshooting

• Diagnose and resolve hardware, software, and network-related issues Including mobiles phones.
• Perform root cause analysis on reported faults and service incidents.
• Provide remote and onsite technical support to customers.
• Escalate complex issues to higher-level support teams or OEMs where necessary.
• Maintain accurate records of incidents, resolutions, and support activities.

Repair and Maintenance

• Conduct repairs on supported devices and equipment in accordance with OEM standards.
• Replace faulty components and verify functionality after repairs.
• Perform preventive maintenance on supported products and systems.
• Ensure all repairs meet quality standards and manufacturer requirements.

Customer Service & Communication

• Respond to customer inquiries and technical issues within agreed SLAs.
• Provide timely updates to customers regarding repair status and resolution timelines.
• Educate customers on proper product usage and maintenance.
• Handle customer complaints professionally and ensure satisfactory resolution.

Product Installation and Configuration

• Install, configure, and commission hardware and software solutions.
• Perform system setup, upgrades, and migrations.
• Test products and systems before deployment to customers.

Qualifications & Requirements

• HND/B.Sc. in Computer Science, Electrical/Electronics Engineering, IT, or related field.
• 2–4 years' experience in technical support or field service engineering.
• Solid knowledge of hardware, networking, and OS troubleshooting (Windows/Linux).
• Strong problem-solving and customer service skills.
• Must be based in Ibadan.

Work Location: In person