Support Engineer (Network)

Role Overview
Provide Level 2 support for network, firewall and security infrastructure, ensuring reliable 24x7 operations and timely resolution of client issues.

Key Responsibilities

• Provide L2 support for network and firewall-related issues within SLA.
• Participate in 24x7 standby/on-call support and proactive maintenance.
• Handle incidents, requests and technical issues through phone, email and ticketing systems.
• Perform firmware upgrades, patching and routine maintenance.
• Troubleshoot LAN/WAN, IP addressing, routing, DNS, NSX, Proxy and RADIUS.
• Install, configure, test and support firewalls such as Cisco, SonicWall, Palo Alto, Fortinet and Juniper.
• Support security solutions including DLP, EDR, Antivirus, NAC and SIEM.
• Support Azure and AWS networking.
• Implement and maintain load balancers, email security and web security/gateway appliances.
• Work with vendors, internal teams and customers to troubleshoot and resolve issues.
• Maintain good service response time and customer satisfaction.

Requirements

• Degree in IT / Computer Science / Engineering.
• 2+ years of experience in network support or implementation.
• Good written and spoken English.
• Relevant security product certification is preferred.
• System/infrastructure knowledge is an advantage.

Interested applicants for the above advertised position(s), please click on the APPLY button below

EA License No: 13C6305

Reg. No.: R1874608 | LEE JIA HOU

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