Support Engineer (NOC) Chinese Speaking

We are currently establishing a greenfield Network Operations Centre (NOC) in Kuala Lumpur to provide critical support for our proprietary data centers and bespoke client network environments. This represents a unique opportunity to join an elite, high-performance operations team. You will be at the forefront of managing a large-scale, highly automated, and pioneering AI-driven infrastructure environment.

This role is ideally suited to an ambitious Network Operations Engineer looking to transition into a large-scale enterprise or hyperscale environment. You will gain invaluable exposure to state-of-the-art automation and sophisticated network operations, working within a culture of technical excellence and innovation.

Core Responsibilities:

• Serve as the primary point of contact for network incidents and operational issues, ensuring a swift and professional response.
• Monitor and support network infrastructure across routing and switching platforms for both Data Centers and client sites.
• Perform comprehensive Layer 1 to Layer 3 fault isolation and advanced troubleshooting.
• Manage and resolve incidents in strict accordance with defined Service Level Agreements (SLAs).
• Escalate and collaborate effectively with cross-functional teams and external vendors to ensure the timely restoration of services.
• Maintain meticulous and accurate documentation of all incidents, resolutions, and network modifications.
• Adhere to established operational procedures while actively contributing to continuous process improvements.
• Support network Moves, Adds, and Changes (MAC) within both Data Centre and customer network environments.
• Contribute to monitoring optimization, reporting, and the development of new automation initiatives.
• Undertake on-site installations and field-based tasks as and when required.

Essential Skills and Experience:

• A robust understanding of networking fundamentals, including IP addressing, VLANs, routing protocols, and switching principles.
• Hands-on experience with Cisco, FortiGate, Mikrotik and other major routing and switching technologies.
• Proven experience operating within a professional Network Operations Centre (NOC) or an enterprise-grade, large-scale network environment.
• Practical experience utilizing industry-standard network monitoring tools and service desk ticketing platforms.
• The ability to accurately diagnose and isolate complex network faults across both physical and logical layers.
• Exceptional communication skills, with a high level of accuracy and diligence in technical documentation and reporting.

Preferred Qualifications:

• Candidates holding a CCNA or equivalent industry-recognized network certifications are preferred.
• Prior experience within a Telecommunications, Service Provider, or large-scale Enterprise environment.
• Exposure to Network Automation, Scripting, or the optimization of monitoring systems.
• Candidates with less experience will be considered for the Associate Engineer position, offering a structured path for professional development.
• Proficiency in Mandarin and Cantonese is preferred, as the role requires regular communication with and reporting to the Regional SOC Team across Southeast Asia (SEA) and Asia-Pacific (APAC).