Support Engineer - Software Support

Company Name: Xpert Fintech Limited

Location: Dhaka

Job Type: Full-Time

Workplace Type: Full-time

Job ID: IJOB202673203

Career with Xpert Fintech Ltd.

Xpert Fintech Ltd. is looking for a Support Engineer – Software Support to provide day-to-day technical and application support to users of the company's software solutions, particularly applications used in the brokerage and capital market environment.

The successful candidate will be responsible for troubleshooting application-related issues, assisting users, analyzing problems, coordinating with the technical team for resolution, and ensuring smooth day-to-day operation of the software.

Job Responsibilities

• Provide first-line and second-line application support to users of company software.
• Receive, investigate, and resolve software-related issues reported by users.
• Troubleshoot application errors, functional issues, data-related problems, and system connectivity issues.
• Analyze user-reported problems and identify the root cause where possible.
• Assist users in understanding and correctly operating application features and workflows.
• Support software users in brokerage and capital market-related operational activities.
• Monitor reported issues and ensure timely follow-up and resolution.
• Reproduce reported issues and provide detailed information to the development/technical team when escalation is required.
• Coordinate with the development and technical teams to resolve application defects and support issues.
• Perform basic database queries and data verification when required for troubleshooting.
• Assist with software deployment, configuration, updates, and post-deployment support activities.
• Maintain proper documentation of recurring issues, solutions, troubleshooting procedures, and user support activities.
• Gather user feedback and report recurring issues or improvement requirements to the concerned team.
• Provide support during software releases, system updates, and operational activities.
• Perform other software-support-related responsibilities as assigned by Management.

Requirements

• Experience:
• Education: bachelor of science in computer science and engineering (cse)
• Skills: technical support, it support, financial software proficiency, technical expertise

Last Date of Application: 06 November 2026