Oneness M&C Pte Ltd
Support Engineer(Remote/POS)
1 month ago
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Important information
Contract type:
Permanent
Salary:
SGD 18,000 – SGD 26,400 / year
Location:
Johor Bahru, Johor, Malaysia
Work mode:
Onsite
Published on:
24 September 2026
What they need
Key Responsibilities
Provide remote technical support and troubleshooting for POS-related issues.
Assist customers via WhatsApp, phone calls and remote support tools to resolve system and technical issues.
Support customers with POS system configuration, setup, training and onboarding.
Log, investigate and follow up on customer issues, escalating complex cases to the Product or Development team when required.
Monitor open cases and ensure timely follow-up and resolution, keeping customers informed throughout the process.
Identify recurring issues and gather customer feedback to support improvements to the product and technical support processes.
Requirements
1–3 years of experience in IT Support, Technical Support, POS Support, System Implementation or a related IT role.
Strong troubleshooting and problem-solving skills, with the ability to investigate issues independently.
Customer-oriented with good communication skills and a strong sense of responsibility.
Familiar with remote support tools and basic computer and networking troubleshooting.
Experience with POS systems, F&B, retail or payment solutions will be an advantage.
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