Support Executive

Role & responsibilities

Preferred candidate profile

Job Summary

APM Groups is looking for a dedicated and customer-focused Support Executive to join our team. The candidate will be responsible for providing customer support through calls, chats, and emails while ensuring timely resolution of customer queries and issues.

Key Responsibilities

Handle customer inquiries through phone calls, chat support, and email support.

Provide prompt and professional responses to customer queries.

Record, track, and follow up on customer issues until resolution.

Coordinate with internal departments to resolve customer concerns. Maintain accurate records of customer interactions and support tickets.

Prepare basic reports and update customer information using Excel. Ensure high levels of customer satisfaction and service quality.

Required Skills Key Skills:

Good communication skills in English and Tamil.

Experience in chat support and call support is preferred.

Basic knowledge of MS Excel and computer operations.

Good problem-solving and customer-handling skills.

Ability to work independently and as part of a team.

Educational Qualification

Any Bachelor's Degree (Preferred).

Freshers and candidates with up to 1 year of experience can apply.

What We Expect from the Candidate

Strong communication and interpersonal skills.

Positive attitude and willingness to learn.

Customer-centric approach.

Ability to handle multiple tasks efficiently.