P
PROPHANDY TECHNOLOG
Support Executive
Skills
CRMZoho CRM
1 month ago
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Important information
Location:
Maharashtra, India
Work mode:
Onsite
Published on:
9 September 2026
What they need
- Make outbound feedback calls to clients on a set cadence (post-ticket closure, post-onboarding, periodic checks)
- Log call outcomes, ratings, and client comments in CRM (Zoho)
- Flag red flags/dissatisfaction to the right KAM or Ops team promptly
- Follow up on flagged issues to confirm resolution
- Share periodic feedback trend reports with Client Success Lead
- 1–3 yrs calling/customer service experience (FM or B2B services a plus)
- Strong verbal communication — English + Hindi (regional language a plus)
- Comfortable with high call volumes, CRM + Excel basics
- Graduate, patient and empathetic under pressure
- Success measured on: calls completed vs. target, logging accuracy, % flagged issues closed within SLA
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