Support Executive

Key Responsibilities-

• Coordinate with VTP; B2B partners, training centres, students, and trainers for day-
• to-day activities.
• Handle and resolve queries related to admissions, enrolment, documentation, classes,
• examinations, certification, and academic processes.
• Assist VTP partners with onboarding, documentation, LMS/portal activities, and
• reporting requirements.
• Coordinate with internal departments such as Admissions, Academics, Examination,
• Finance, and Certification for timely resolution of issues.
• Follow up with students and centres regarding pending documents, fees, attendance,
• examinations, assignments, and other academic requirements.
• Monitor and maintain records of student applications, enrolments, attendance,
• examination forms, results, and certificates.
• Provide basic technical and operational assistance for LMS/online portals and digital
• learning platforms.
• Prepare and share daily/weekly/monthly MIS reports as required.
• Track open issues and ensure timely follow-up until resolution.
• Maintain proper communication through phone calls, WhatsApp, email, and other
• official channels.
• Support VTP team members in organizing training sessions, orientation programs,
• workshops, and other academic activities.
• Ensure all activities are carried out according to MU/VTP guidelines, SOPs, and
• timelines.
• Escalate critical or unresolved issues to the concerned senior/team lead.

Required Skills-

• Good verbal and written communication skills.
• Strong follow-up and coordination ability.
• Basic knowledge of MS Excel, Word, Google Sheets, email, and CRM/LMS platforms.
• Ability to communicate professionally with students, training partners, faculty, and management. Along with good documentation and record-management skills.
• Problem-solving and multitasking abilities.

Qualification & Experience-

• Graduate in any discipline; candidates with backgrounds in education, management, or
• vocational training will be preferred.
• 2 - 3 years of experience in student support, education operations, training coordination,
• customer support, or a similar role is preferred.
• Age more than 25 yrs.