Support Executive

We're Hiring: Support Executive

Note: This is an On-Site job Location: Ghatkopar East, Mumbai

Experience: 0 - 1 years

Company: Kanishka Software Private Limited

About us:

Kanishka Software Private Limited is a technology solutions firm established by a team of professionals with extensive experience in Business process consulting and software development.

Responsibilities:

• Manage Application implementation and training at the site Resolving IT issues in a timely manner.
• Communicating with coworkers to diagnose the problem.
• Troubleshooting and resolving issues with our IT systems when they arise.
• Monitor Customer complaints and reach out to provide assistance.
• Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Ensuring that the most critical issues are resolved first.
• Documenting common support procedures Reports submission on time Work closely with the development team to ensure that the software meets the specified requirements.
• Providing feedback and recommendations for improvement.

Requirements:

• Strong knowledge in an IT support role or similar position.
• Strong knowledge of computer hardware and software
• Proficient in troubleshooting and resolving technical issues.
• Familiarity with operating systems such as Windows, macOS, and Linux.
• Experience with Active Directory, user account management, and password resets.
• Excellent communication and customer service skills.
• Ability to work independently and prioritize tasks effectively.
• Proficient in Microsoft O365.

Pay: ₹15,000.00 - ₹18,000.00 per month

Application Question(s):

• Do you have any experience in handling customer queries or resolving issues?

• Do you have basic knowledge or hands-on experience in hardware and software troubleshooting?

• Have you been involved in application implementation, support, or ticket handling?

• Are you comfortable working from the client’s location (on-site role)

• What is your current CTC?

• What is your expected CTC?

• How many years of experience your have?

• We must fill this position urgently. Can you start immediately?

Work Location: In person