Support Executive

Job highlights

• Job Type . Full time
• Education Qualification . Graduate / Bachelors
• Language Preference
• Support Ticket Resolution: Resolve a minimum of 60 support tickets per day
• Registration Formalities: Complete all registration formalities as per SOP within the required timelines
• Experience . 3 - 5 years

Job Title

Support Executive

Job Type

Full time

Location

Bangalore, Karnataka, India

Experience

3 - 5 years

Education Qualification

Graduate / Bachelors

Language Preference

• Kannada

• Tamil

• Hindi

• English

• Malayalam

• Telugu

  Responsibilities

• Support Ticket Resolution: Resolve a minimum of 60 support tickets per day. Maintain an average resolution time of less than 5 hours. Follow Standard Operating Procedures (SOP) for all support ticket resolutions.

• App-Related Tasks: Complete all app-related tasks as per SOP with 99% accuracy by the next day (R+1 day). Ensure the accuracy of 99% of data entered for app-related formalities.

• Admission Formalities: Complete all admission formalities as per SOP within the next day (A+1 day). Ensure the accuracy of 99% of data entered for admission formalities.

• Registration Formalities: Complete all registration formalities as per SOP within the required timelines. Ensure the accuracy of 99% of data entered for registration formalities.

• Team Training and Assessment: Conduct team assessments three times a month. Allocate work and solve doubts as per company SOP. Ensure team members are trained and their work aligns with company SOP.

• Subordinate Supervision and Achievement: Ensure subordinates carry out their work diligently. Assist subordinates in achieving their Key Result Areas (KRA).

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.