Support Executive - Sixtifi

We are looking for a Support Executive who will be the first point of contact for customers and help them resolve day-to-day product and usage-related queries.

Key Responsibilities

• Handle customer queries through WhatsApp, email, phone and support channels.
• Understand customer issues and provide clear, accurate solutions.
• Guide customers on Sixtifi features and workflows.
• Troubleshoot common product and configuration issues.
• Create and maintain support tickets with proper issue details.
• Follow up on open issues until resolution.
• Coordinate with the Product/Development team for bugs or product-related issues.
• Maintain proper communication and response timelines with customers.
• Identify recurring customer issues and report them internally.
• Maintain knowledge of Sixtifi modules and regularly learn new features.
• Assist customers with basic configuration and usage questions.
• Escalate critical or complex issues to the appropriate team.

Required Skills

• 1-3 years of experience in SaaS / HRMS / ERP / Software Support.
• Good communication skills in English and Hindi/Gujarati.
• Strong problem-solving and customer-handling skills.
• Comfortable working with web-based software applications.
• Basic understanding of HRMS, attendance, leave or payroll will be an advantage.
• Good documentation and follow-up skills.
• Ability to handle multiple customer queries simultaneously.

Good to Have

• Experience with HRMS / Payroll software.
• Experience with ticketing/support tools.
• Basic understanding of SaaS products.
• Experience supporting B2B customers.

What We Expect

• Customer-first approach.
• Ownership of assigned issues until closure.
• Fast response and disciplined follow-up.
• Ability to understand problems rather than simply forward them.
• Positive and professional communication with customers.

Location: Surat, Gujarat
Department: Customer Support
Employment Type: Full-time
Experience: 1-3 Years

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.