Support Executive - Technical Support

Company Name: Chilly POS

Location: Dhaka

Job Type: Full-Time

Workplace Type: Full-time

Job ID: IJOB202674451

Are you a tech-savvy and customer-focused individual who enjoys troubleshooting and helping people?

ChillyPOS , a modern Point-of-Sale (POS) software for restaurants and retail businesses in Bangladesh, is looking for a motivated Technical Support Executive to join our growing team.

Key Responsibilities

• Provide online technical support to ChillyPOS customers through phone, chat, and other communication channels.
• Troubleshoot software-related issues and assist customers with basic configuration.
• Install and set up basic POS hardware, including thermal/receipt printers and related devices.
• Troubleshoot basic printer, connectivity, and printing-related issues.
• Visit customer locations around Dhaka when required to provide on-site technical support.
• Guide customers on the proper use of ChillyPOS software and hardware.
• Coordinate with the technical team for issues requiring further investigation.
• Follow up with customers to ensure reported issues are properly resolved.

Requirements

• Experience: 1 year
• Education:
• Skills: technical-support, technical support, it support, point of sale (pos) systems, customer support

Last Date of Application: 09 November 2026