Support Implementation Engineer

Technical Implementation Consultant with minimum 5 years of experience supporting, maintaining and integrating applications in a SaaS environment

Job Description:

• The ideal candidate will be an Implementation Consultant with minimum 5 years of experience in Solution support, maintenance, integration and customization.
• Responsibilities include installations, upgrades, troubleshooting, problem resolution, customization, bug fixing and end user support in SaaS/On-Prem environment.
• Clear and effective communication, presentation and relationship skills are essential.
• This role will give you the opportunity to travel and work at various customers' sites across the globe, meeting new people, learning about new cultures while doing your job

Responsibilities:

• Implement and install solutions on the customer's test and production environments.
• Work onsite and offsite to troubleshoot and diagnose customer reported issues
• Act positively and respond promptly to the customers requests/tickets.
• Prepare, review and ensure accuracy of technical documentation.
• Conduct Preventive / Corrective Maintenance visits to customer sites physically or remotely.
• Document customer problems and resolutions
• Perform any other job-related duties incidental to the work.
• Conduct Product Training onsite and remotely.

Experience in one or more of below is a plus

• Certification in AWS/Azure/Docker/Kubernetes
• SQL scripting especially T-SQL and PL/SQL.
• Working knowledge of Oracle, DB2 DBMS
• Database tuning and optimization
• PowerShell scripting
• Experience in Financial industry (banking)
• Good Academic Record